Privacy Policy
At House of Decor LLC (“House of Decor,” “we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit www.houseofdecor.ae, contact us, or use our products and services.
By using our website, you agree to the practices described in this Privacy Policy.
Effective Date: July 26, 2026
1. Information We Collect
We may collect the following information:
Personal Information
Full name
Email address
Phone number
Company name
Billing and shipping address
Country and city
Project details and specifications
Information you provide through enquiry forms or emails
Design & Project Information
When using our custom rug or bespoke services, we may collect:
Design files
CAD drawings
Mood boards
Images
Colour references
Measurements
Material preferences
Technical Information
When you browse our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Website usage statistics
Cookies and similar technologies
2. How We Use Your Information
We use your information to:
Respond to enquiries and quotation requests
Process orders and payments
Manufacture custom products
Coordinate deliveries
Communicate project updates
Improve our website and customer experience
Send product updates or newsletters (only if you opt in)
Maintain internal business records
Comply with applicable legal obligations
5. Data Security
We implement reasonable administrative, technical, and organisational measures to protect your information from unauthorised access, misuse, disclosure, alteration, or destruction.
While we strive to protect your data, no method of online transmission or electronic storage is completely secure.
6. Retention of Information
We retain personal information only for as long as necessary to:
Complete your order
Provide after-sales support
Meet legal and accounting obligations
Resolve disputes
Enforce our agreements
7. Marketing Communications
If you subscribe to our newsletter or marketing communications, we may send updates about new collections, products, promotions, and company news.
You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.
8. Your Rights
Subject to applicable laws, you may have the right to:
Request access to your personal information
Correct inaccurate information
Request deletion of your information where legally permissible
Withdraw consent for marketing communications
Request information about how your data is used
To exercise these rights, please contact us using the details below.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.
10. Children’s Privacy
Our website is intended for business and general users and is not directed towards children under the age of 18. We do not knowingly collect personal information from children.
11. International Data Transfers
As we work with clients and suppliers internationally, your information may be transferred and processed in countries outside the UAE. We take reasonable steps to ensure appropriate safeguards are in place for such transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
House of Decor LLC
Website: www.houseofdecor.ae
Email: connect@houseofdecor.ae
Phone: +971 52 123 6888
Dubai, United Arab Emirates